Last updated:
When you complete your purchase, you will immediately receive a confirmation email to the address you provided at checkout. This email contains your order number, itemized details of what you ordered, the total amount charged, and a link to track your order. Please save this email for your records.
Our Order Status feature allows you to track your order from production through delivery. You can access this feature on our website by visiting the Order Status page and entering your order number and email address.
What the Order Status page displays:
Simply enter your order number (found in your confirmation email) and the email address associated with your purchase to view all current details. The status updates automatically as your order progresses through our fulfillment process and shipping network.
For additional assistance with your order, you can contact us at christa@letgomedia.com with your order number.
Once your order ships, you will receive an email with a tracking number and a link to track your package. Please allow 24–48 hours after receiving the tracking email for tracking information to become active.
All Kicked Out Of The Sky merchandise is produced on-demand by our fulfillment partner, Printful . This means each item is custom-made to order after you place your purchase. There is no pre-existing inventory — your merchandise is printed, cut, and assembled specifically for you.
Production typically takes 2–5 business days before your order is shipped. During peak seasons or promotional periods, production times may be slightly longer. You will receive an email notification with tracking information once your order has shipped.
We ship to most countries supported by our fulfillment partner, Printful . Below is a summary of regional shipping information:
| Region | Ships From | Fulfillment | Typical Delivery |
|---|---|---|---|
| United States (Domestic) | Printful (US) | Print-on-demand | 3–7 business days after shipping |
| Canada | Printful (CA) | Print-on-demand | 6–10 business days after shipping |
| Europe | Printful (EU) | Print-on-demand | 6–12 business days after shipping |
| Australia & New Zealand | Printful (AU) | Print-on-demand | 8–15 business days after shipping |
| UK & Ireland | Printful (UK) | Print-on-demand | 6–10 business days after shipping |
| Rest of World | Printful (Various) | Print-on-demand | 8–20 business days after shipping |
Delivery times are estimates and are not guaranteed. Actual delivery times may vary based on carrier, customs processing, and local postal services.
Printful ships orders through various carriers depending on the destination, including USPS, UPS, FedEx, DHL, and local postal services. The carrier is selected automatically based on the destination and package type.
Shipping costs are calculated at checkout based on the destination, item weight, and package dimensions. The shipping cost is displayed before you complete your purchase. We do not currently offer free shipping.
We ship to most countries supported by Printful. For international orders:
Prices in USD. Orders outside the US may be subject to import duties or VAT charged on delivery.
When ordering from outside the United States, you may be required to pay additional duties or Value Added Tax (VAT) upon delivery. These charges:
We have no control over these charges and cannot predict them. Your shipping carrier or customs service will notify you if duties or taxes are due and how to pay them. Please budget accordingly when placing international orders.
Due to carrier limitations, sanctions, and regulatory restrictions, we cannot ship to the following destinations:
If your country or region is not listed at checkout as an option, it means we are currently unable to ship there. We apologize for any inconvenience.
Because all merchandise is custom-made to order, we generally do not accept returns for buyer's remorse (e.g., wrong size chosen, changed mind about the design, or simply no longer wanting the item).
Please double-check your size and selection before placing your order. Size guides are available on each product page.
If your item arrives damaged or with a print defect, Printful will replace it at no cost. To initiate a replacement:
If you receive the wrong item (different size, color, or product than ordered), we will replace it at no cost. Contact us at christa@letgomedia.com with your order number and a photo of the incorrect item.
If a refund is approved (for defective items where a replacement is not possible), the refund will be processed to your original payment method within 5–10 business days . You will receive an email confirmation when the refund is issued.
If your package has not arrived within the estimated delivery timeframe:
For any shipping or return inquiries, contact us at:
Email:
christa@letgomedia.com
Please include your order number and any relevant details to help us assist you promptly.
See also our Terms and Conditions .